Santa Fe >Lodging > Ft Marcy Compound Hotel Suites
Don’t do it “if” personal security &
security of possessions is important to you.My Husband and I stayed at Fort Marcy for our Anniversary on April 13th. First night there a fight broke out in the parking lot causing damage to our vehicle. Contacted after hours line to only leave a voicemail; message returned 30 min later to be informed the property doesn’t have Security. Both Night Agent & my Husband contacted the Police department to not have any response.
The next morning we discovered the damage to our vehicle and reported it to the front desk. Day Agent informed a police report would need to be completed and incident report. We were informed that a Manager would be in contact w/us. I left my business card with contact information.
I attempted to contact a Manager several days after incident with no contact back. 20 DAYS after the incident I attempt to make contact again to have the GM Luis call my “co-worker” instead of contacting me. After I reach out again I am informed that the property doesn’t have ANY SECURITY NOR INSURANCE for incidents that occur on property. According to the GM “Signage is posted to park at your own risk” apparently he feels that clears them of all liability. Why should I have to absorb the damage to my vehicle when I wasn’t involved in the incident and their poor definition of accountability?!?
I heard nothing but excuses from the GM and a lack of customer service. Once I informed that we will no longer spend our personal money at Fort Marcy & I will reach out to my friends, family & co-workers to not lodge there as well as leave a negative review. The GM “Mr. Professional” or lack thereof accused me of extortion and he will be contacting my co-worker. Really, look up the definition there Luis. I just want what’s right for the hotel to cover the damages to my vehicle! I have a right to place a negative review as a paying customer & a right as an American Citizen to express my freedom of speech. My co-worker has nothing to do with my personal trip! Like I said in the phone call, we will not be spending personal nor business money there in the future. I would hate to see if our company vehicle(s) were damages. Fort Marcy will not take accountability nor cover anything. No thanks, I would rather spend my money elsewhere!
All Seasons Resort Lodging deserves to know how their resort in Fort Marcy is being run as well as paying customers deserve to know the lack of Management Professionalism.
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