Santa Fe >Lodging > Hilton Hotel
Upscale hotel chain pampers business and leisure travelers with plentiful amenities and many of the comforts of home..
The first Hilton opened its doors back in 1919 in Cisco, Texas. Known for its commitment to hospitality, the popular luxury hotel has expanded to more than 500 locations worldwide. Standard room amenities include high-speed Internet access, work desks, coffeemaker, iron and ironing board, and more. Guests who want to stick to their exercise regime can enjoy a fitness room, pool and even a personal trainer.
Worst Hilton Stay Ever.
I am a Hilton Diamond member. I stay at a lot of Hilton Hotels. This was by far my worst Hilton stay ever. Before stay, I left 3 messages for concierge on three different days; never returned my call, and never was there to answer the phone. Finally the travel date arrived. I checked in; I had a confirmed reservation for an oversized room, was not put in oversized room. When demanded the oversized room that I paid for, room was not ready. When room was finally ready, I went to the room. When parking, I realized that the front desk clerk did not give me required parking hangtag for car. I went back to the front desk to get said hangtag. Amenities that HiltonHhonors had asked me to select via special email a few days before were not in the room. Called front desk to get them. Welcome gift for Diamond Member not in the room. Ice machine out of order. No vending machines where signs and arrows say vending machines should be. High Speed Internet Connection (stated on website as at a desk) was located between the two queen beds (very convenient for work, don't you know). Called to ask about this, and spoke to 3 people at the front desk until someone mentioned they had wireless. No mention of wireless at check-in, no notice of wireless in the room. So worked out for me, but not for poor suckers who need an ethernet cable.
It seemed like no one knew what was going on. I hope Hilton does.
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